Privacy Policy – 99ab ai Data Protection for Players

1. About This Policy

This Privacy Policy ("Policy") explains how 99ab ai ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who register and use the 99ab ai website and Android app. This Policy applies to all personal data processed in connection with your use of the platform — from the moment you create an account through to any ongoing relationship you have with 99ab ai.

By registering an account on 99ab ai, you confirm that you have read and understood this Policy and consent to the collection and use of your data as described here. This Policy should be read alongside the Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and 99ab ai.

If you do not agree with this Policy, you should not register for or use the 99ab ai platform. If you have an existing account and no longer agree with this Policy, contact support to arrange account closure.

2. Data We Collect

99ab ai collects personal data in several ways — directly from you when you register and use the platform, automatically through your use of the website and app, and occasionally from third parties such as identity verification and payment processing services.

2.1 Registration and Account Data

When you create an account on 99ab ai, we collect the following information:

• Full name as it appears on your identity documents
• Date of birth (required to verify you are 18 or older)
• Email address
• Mobile phone number
• Username and encrypted password
• City and country of residence

2.2 Identity Verification Data

To process withdrawals and meet our account verification requirements, we may ask for:

• A copy of a valid government-issued identity document (such as a National Identity Card)
• A selfie or photograph for identity confirmation purposes
• Proof of payment method ownership (such as a screenshot of your JazzCash or Easypaisa account showing your name and number)

This verification data is handled with strict confidentiality and is only accessed by authorised verification personnel.

2.3 Transaction and Financial Data

All PKR deposits, withdrawals and gaming transactions on 99ab ai are recorded in your account history. This includes deposit amounts, withdrawal requests, game stakes, winnings and bonus activity. Payment method references — such as your JazzCash or Easypaisa mobile number or partial bank account details — are stored to process and verify transactions.

2.4 Usage and Technical Data

When you use the 99ab ai website or Android app, we automatically collect certain technical information including:

• Device type, operating system version and browser information
• IP address and approximate location derived from IP
• Pages visited, features used and time spent on the platform
• Session logs and error reports from the app or website

This data is used to maintain platform performance, identify technical issues and improve the overall experience for Pakistan players.

3. How We Use Your Data

The data 99ab ai collects is used for specific, legitimate purposes related to operating the platform and serving you as a player. The table below summarises the main uses:

We do not use your data for purposes beyond those listed above without updating this Policy and, where required, seeking your fresh consent.

4. Legal Basis for Processing

99ab ai processes your personal data under the following legal bases:

• Contract performance: Processing your registration data, transactions and account information is necessary to provide the service you signed up for.
• Legitimate interests: Fraud detection, platform security and abuse prevention are necessary to protect the platform and its players. These interests do not override your fundamental privacy rights.
• Consent: Marketing communications are only sent where you have given explicit consent. You can withdraw consent at any time by contacting support or using the opt-out option in any communication.
• Legal obligations: Identity verification and transaction record-keeping are required to meet platform operational obligations.

5. Sharing Your Data

99ab ai does not sell, rent or trade your personal data. Data is shared only where necessary to operate the platform, and only with the categories of third parties described below:

5.1 Payment Processors

To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers or card payments, relevant transaction data is shared with the respective payment service provider. These providers operate under their own privacy and security standards and process your data only for the purpose of completing your requested transaction.

5.2 Identity Verification Services

Where identity verification is required, your documents may be processed by a third-party verification service. This is done securely and solely for the purpose of confirming your identity. The verification provider does not retain or use your data beyond the verification process.

5.3 Platform Technology Providers

Game providers, platform infrastructure services and analytics tools used to run 99ab ai may process limited technical and usage data in the course of providing their services. These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

5.4 Legal and Regulatory Obligations

In circumstances where disclosure is required to respond to a valid legal process or to protect the rights, property or safety of the platform or its users, relevant data may be disclosed to the appropriate authorities. Such disclosures are made only to the minimum extent necessary.

No data sharing arrangement permits third parties to use your personal information for their own marketing or commercial purposes.

6. Cookies and Tracking

The 99ab ai website uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit the site. Here is a summary of the types of cookies used:

• Essential cookies: Required for the platform to function. These handle session management, login state and security checks. The platform cannot operate without them and they cannot be disabled.
• Functional cookies: Remember your preferences — such as language settings or recently viewed game categories — to make your experience more convenient.
• Analytics cookies: Collect anonymised data about how pages are used, which features are most popular and where technical issues occur. This helps us improve the platform for all Pakistan players.
• Marketing cookies: Used only where you have opted in to marketing communications. These help us understand the effectiveness of any promotions we run.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. The 99ab ai Android app uses similar session and analytics mechanisms appropriate for mobile applications.

7. Data Retention

99ab ai retains your personal data for as long as your account is active and for a period after account closure as required to meet our operational obligations. The general retention periods are as follows:

• Active account data: Retained for the full duration of your account being open on 99ab ai.
• Transaction records: PKR transaction history is retained for a minimum of five years after the transaction date for record-keeping purposes.
• Identity verification documents: Retained for the period required to maintain verification records, typically five years from the date of submission or account closure, whichever is later.
• Support communications: Retained for up to three years from the date of the interaction.
• Marketing consent records: Retained for as long as you remain opted in, or for a period after opt-out to demonstrate compliance with your preference.

When data is no longer required for its stated purpose and the applicable retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Your Rights

As a player on 99ab ai, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your request and your account details.

• Right of access: You can request a copy of the personal data 99ab ai holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any personal data held about you is inaccurate or out of date, you have the right to have it corrected. For example, if your contact number has changed, contact support to update it.
• Right to erasure: In certain circumstances — such as when data is no longer necessary for the purpose it was collected — you can request deletion of your personal data. Note that this right does not apply where retention is required for transaction record-keeping or other legitimate obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where technically feasible, you can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to processing carried out on the basis of legitimate interests. We will assess whether our interests override your objection on a case-by-case basis.

9. Security Measures

Protecting your personal data is a priority at 99ab ai. We use a combination of technical and operational security measures to guard against unauthorised access, data loss and misuse.

Technical safeguards include:

• Encryption of data in transit using TLS/SSL protocols across the website and app.
• Encrypted storage of sensitive account and identity data at rest.
• Password hashing — your account password is never stored in plain text.
• Access controls that restrict data access to authorised personnel based on role and necessity.
• Regular security reviews and monitoring for unusual access patterns.

Operational safeguards include staff training on data handling, confidentiality obligations for all personnel with data access, and incident response procedures in the event of a suspected data breach.

Despite these measures, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your data safe by protecting your account credentials and contacting support immediately if you suspect any unauthorised activity on your 99ab ai account.

10. Children's Privacy

99ab ai is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately and any associated data will be deleted in accordance with our data retention obligations.

If you believe that a minor has registered on the 99ab ai platform, please contact support immediately with the relevant details so the matter can be investigated and resolved without delay.

11. Policy Updates

99ab ai may update this Privacy Policy from time to time. When changes are made, the revised Policy will be published on this page with an updated "last updated" date at the top. Where changes are significant, we may notify you through the platform or via your registered contact details.

Continued use of the 99ab ai platform after a Policy update is published constitutes your acceptance of the updated terms. We recommend checking this page periodically — particularly after returning to the platform following an extended break — to stay informed about how your data is handled.

Older versions of this Policy are superseded by the current version and are no longer in effect.

12. Contact Us

If you have any questions about this Privacy Policy, about the data 99ab ai holds about you, or about how to exercise any of your data rights, the support team is available around the clock.

You can reach us through the support contact available on the platform. Please include your registered account username or email address so your query can be directed to the right team quickly. Data rights requests and privacy questions are treated as a priority and will be responded to as soon as possible.

For general platform questions, game queries or account help, the same support team handles all enquiries — no need to contact a separate department.